Overview
The Knowledge section is where your AI Agent learns everything it needs to respond intelligently and stay on-brand.
It’s the brain behind your conversations — where you upload and manage the content your Agent draws from to answer questions, explain products, and handle objections confidently.
From web pages to PDFs and FAQs, this is where your Agent turns your business data into real, human-like understanding.
What You’ll Find Inside
Here’s what each page in this section covers:
Collections
Organize your knowledge into topic-based libraries.
Each collection can be reused across multiple AI Agents.
Collections can also be auto-generated when you build your AI Agent using the Quick Agent Setup — MagicBlocks automatically scans your site and creates knowledge collections based on your content.
You can then expand or refine these by adding more knowledge
Add Knowledge
Feed your AI with information from different sources:
- Articles – Write or paste custom text.
- Files – Upload PDFs, Docs, CSVs, or Google Drive files.
- URLs – Crawl your website for automatic knowledge generation.
- Q&A – Add specific question–answer pairs for structured accuracy.
Knowledge Activation
Connect your knowledge to your AI Agents:
Agent-Level Knowledge → Used across all conversations.
Block-Level Knowledge → Used only in a specific Journey block (like “Pitch” or “Objection Handling”).
Bulk Uploads
Add multiple Q&As or articles at once with a simple CSV template — perfect for migrating FAQs or help content.
Maintenance Tools
Keep your data fresh and clean:
- Edit or delete knowledge items anytime.
- Click Refresh on crawled URLs to update website content automatically.
Why It Matters
Your AI Agent can only be as smart as the knowledge you give it.
A strong Knowledge setup helps you:
- Ensure consistent, accurate answers across all conversations
- Maintain brand credibility and trust
- Scale effortlessly by reusing data across multiple Agents
- Continuously improve your AI’s intelligence over time
- When your knowledge is complete, your Agent becomes unstoppable — informed, confident, and capable of converting better.