FAQs

Q: What is a Session in MagicBlocks?
A: A Session is a full conversation between a user and your AI Agent — from the first message to the last. Each session captures the chat history, timestamps, user data, and system logic behind every response.

Q: Where can I see my Sessions?
A: Go to your Dashboard → Sessions. You’ll see all your user conversations, sorted by most recent.

Q: Can I filter sessions?
A: Yes! Use the Filter option at the top right of the Sessions page. You can filter by goal conversion, sentiment, principles fixed, or date range to focus on specific insights.

Q: What’s the difference between “Sessions” and “Leads”?
A: Sessions track the actual conversation; Leads capture the user data gathered from that conversation (like name, email, or intent). They’re connected — but Leads are stored for follow-ups, while Sessions are for analysis and improvement.

Reviewing & Debugging

Q: How can I see why my AI responded in a certain way?
A: Click the 🤖 robot icon beside any AI message inside a session. It opens Debugging mode, where you can trace the logic, Brain source, and Journey block that generated that message.

Q: What’s the difference between Reviewing and Debugging?
A:

• Reviewing lets you watch the conversation as a user would — checking tone, flow, and conversions.
• Debugging reveals why things happened — showing the data, context, and conditions behind the AI’s decisions.

They work best together: Review first, then Debug what feels off.

Q: Can I copy or share a Session?
A: Yes. Open a session and click “Copy link” in the upper-right corner to share it internally (e.g., with your QA or training team).

Functionality

Q: Can I tag or favorite sessions?
A: Absolutely. Mark sessions as Favorites to revisit them later, or use tags (like “Sales Win” or “Needs Review”) to organize your training reviews.

Q: Why are some sessions marked as “Negative Sentiment”?
A: The system automatically flags sessions where the user expressed frustration, confusion, or dissatisfaction. These are perfect for improvement analysis.

Q: What does “Principles Fixed” mean?
A: It means your AI applied one of your Guardrails during a chat — such as moderating sensitive topics, enforcing tone, or blocking disallowed content.

Q: Can I replay or simulate a previous session?
A: Yes — use the Recreate Session feature to rerun the same conversation after you’ve updated your Brain, Persona, or Journey. This helps confirm that your changes fixed the issue.

Data & Privacy

Q: How long are sessions stored?
A: Sessions are stored indefinitely by default but can be archived or deleted manually from the dashboard.

Q: Can I export session data?
A: Export is available via API or through the Export CSV option (available in higher-tier plans).

Q: Do users see that the session is recorded?
A: No, but you can customize a disclaimer message in your Guardrails or intro text to inform users for transparency.

Q: Are private user details stored automatically?
A: No — personal data (emails, phone numbers, etc.) are only stored if you explicitly collect them through forms, inputs, or integrations.

Optimization & Training

Q: How do I use Sessions to improve my AI?
A: Review your top sessions (by conversions or sentiment).

Identify strong and weak responses.

Use the 🤖 Debug tool to trace logic paths.

Update your Brain knowledge or Journey conditions accordingly.

Re-test using the same conversation flow.

Q: Can I connect session data to my CRM?
A: Yes! Use Leads → Integrations (HubSpot, HighLevel, etc.) to sync captured session data into your CRM automatically.

Q: Can I automate follow-ups from sessions?
A: Definitely. Combine Leads with your SMS or Social DM integrations to send personalized follow-up messages after each completed session.