September 2025 Release
The September 2025 Release is one of the most significant updates yet, bringing smarter Agents, better data visibility, and an even smoother user experience across the platform.
From intelligent knowledge handling to global persona control and enhanced UI polish, this release focuses on clarity, customization, and control, empowering teams to build, train, and manage AI Agents more easily than ever.
🚀 New Features
📂 Google Drive Connection & Knowledge Import
Connect Google Drive to Magicblocks to import Docs, Sheets, Slides, and PDFs as knowledge sources.
Includes OAuth sign-in, file picker, and real-time import progress into the Knowledge Base.
Enables seamless AI training from your existing Drive content without manual uploads.
🎯 Agent Lead Handover – Multiple Conditional Handovers Based on Goal
Configure different follow-up paths depending on each lead’s goal or conversation outcome.
Automates lead qualification and routes conversations to the right team or workflow, improving conversion accuracy.
🧠 Agent-Level – Global Agent Knowledge
Added a new Knowledge section at the Agent level. If Block-level data is missing, the Agent now automatically falls back to the global Agent-level configuration.
Ensures consistent and intelligent knowledge retrieval across all blocks.
🧑💼 Agent-Level – Global Agent Persona
Added a new Global Persona setting at the Agent level, allowing users to define a default persona shared across all Blocks.
When both Agent and Block personas exist, the AI now responds using both contexts for higher consistency and adaptability.
Simplifies persona management and ensures a unified brand tone across every conversation.
🛡️ Agent-Level – Global Agent Guardians
Introduce a Global Guardians setting at the Agent level that applies safety/guardrail policies across every Block and Agent. This ensures consistent knowledge retrieval across the Agent and prevents empty responses even when certain blocks lack data.
Delivers centralized, consistent safety and compliance without per-block setup.
🔐 PII Protection Controls
Business admins can now decide exactly which personal data (Email Address, Phone Number, First Name, Last Name) the Agent AI is allowed to capture, keeping your conversations compliant and privacy-friendly.
Helps companies meet data-protection standards and build user trust.
📚 Knowledge Prioritization by Source URL & User Context
Agents now prioritize and return responses based on the relevance of each knowledge source (e.g., imported website URLs, Drive files, or uploaded documents) and the current user context.
This means the AI dynamically ranks which content source should be referenced first — ensuring every answer is precise, contextual, and aligned with user intent.
Empowers businesses with higher answer accuracy, better personalization, and improved reliability for multi-source knowledge bases.
🔍 Agent – Missing Knowledge Detection
When the system detects a user question that the AI Agent cannot answer, the query is now automatically saved into a Missing Knowledge list.
From this list, users can review unhandled questions and convert them directly into new Q&A Knowledge items, assigning them to any Knowledge Base collection.
Enables continuous knowledge improvement by turning unanswered questions into reusable learning data.
Helps teams continuously improve AI accuracy by identifying content gaps in real time.
💬 Agent – Insert Snippet Variants into Core Fields
Agents can now directly reference and insert Snippet Variants (predefined message templates) into core messaging fields such as Greeting, Introduction, Fallback, and Closing messages.
This allows teams to maintain message consistency across campaigns while personalizing tone and content at scale.
Empowers marketing and support teams to manage conversational tone dynamically, improve reusability, and reduce manual text duplication.
📞 Lead – Classified Email Addresses & Phone Numbers
Leads can now manage multiple email addresses and phone numbers, each classified as Primary, Work, Personal, or Other.
Validation logic ensures all entries are unique, valid, and non-duplicated within the workspace, with clear inline errors and warnings when conflicts occur.
Improves data accuracy, user control, and visibility of contact information within the Lead system.
📧 Email Transcript – Send Conversations in Plain Text Format
Emails sent from Magicblocks can now include a plain-text transcript of the full chat session as an attachment.
The transcript lists the entire conversation history with timestamps and sender details in a clean, readable format.
Makes it easier for teams to review, share, and store chat conversations in a simple text file.
🛠️ Improvements
⚙️ Wizard Experience Enhancements
The signup and onboarding wizard has been redesigned for clarity and flow—simpler steps, better visuals, and improved error handling.
Helps first-time users build agents faster with confidence.
🪄 Chat Widget Animations & Styling
A complete UI/UX redesign that reimagines how users engage with chat — smoother, livelier, and more personal.
💡Highlights:
- 🎯 Customizable Send Button — Personalize the design and position of the send action.
- 🔤 Adjustable Font Size for Input Field — Improve readability for longer chats.
- 💫 Typing Animation for Agent Messages — Realistic, timed “Agent is typing” effect.
- 💬 System Disclaimer Bubble — Automatic intro message for transparency.
- 💡 Starter Message Layout Enhancement — Cleaner display for welcome prompts.
- 📍 Widget Position Options — Choose where the chat appears (left, right, floating).
- 🎞️ Smooth Open/Close Animations — Seamless widget transitions.
- 🔔 Unread Message Badge Animation — Subtle pulse when new messages arrive.
- 👍 Enhanced Feedback Buttons (👍 / 👎) — Real-time animation when users react.
- ❌ Styled End Chat Button — Polished visual state and confirmation flow.
- 💬 Smart Reply Suggestions — AI-powered quick replies for faster interaction.
Brings life and motion into the chat experience, making conversations feel human and delightful.
🧾 Form – Enhanced Interaction & Display Behavior in Chat Widget
The Form inside the Chat Widget now supports two interaction modes — Step-by-Step Field Display and Display All Fields at Once.
- When selecting Display All Fields at Once, the entire form with all fields is shown together, allowing users to complete and review all inputs at once.
- When selecting Step-by-Step Field Display, each field appears one by one in sequence, guiding users through the form interactively.
Provides full flexibility for designing how form information is presented and completed inside the chat interface.
🗂️ Collection Knowledge – Full UI/UX Redesign
The Collection Knowledge page now features a beautiful, modern redesign focused on clarity, simplicity, and productivity.
Users can browse and manage AI knowledge more intuitively than ever.
💡Highlights:
- 🪶 Modern card interface with improved hierarchy and spacing
- 🧩 Cleaner layout for titles, descriptions, and metadata
- 💡 Smooth hover and selection animations
- 🖼️ Unified typography, icons, and contrast system
- 📄 Expandable content previews for easier reading
- 🎨 Responsive design optimized for all devices
Brings elegance and performance together for effortless content management.
⚙️ Agent – Working & Published Version
Updated the Agent header and publishing logic to make managing versions simpler and clearer.
New version logic separates Working Version (saved edits) from Published Version (live version), while older published builds are listed under History Versions.
Gives users full visibility and control over Agent versions with a cleaner, more intuitive workflow.
🎨 Light-Mode Contrast Upgrade
Improved visual separation, shadows, and dual-tone icons across light-mode UI.
Makes dashboards easier on the eyes and more professional.
🔗 URL Endpoint – Add Test Connection / Trigger
A new Test Connection button lets users verify integrations instantly before deploying events.
Prevents configuration errors and speeds up API setup for developers.
📤 Agent – Lead Handover: Payload Preview for Handover Webhook Setup
Added a payload preview panel in the Handover Webhook setup, allowing users to view the exact JSON payload before activating the webhook.
Improves transparency and helps developers verify data structure quickly during integration.
✨ Agent Creation – New “Create Agent” Popup Experience (DEV-3836)
We’ve refreshed the Agent creation flow with a modern pop-up that appears from the “+ Create” icon — giving you clear, quick-start options in one place.
Can now choose from three creation paths:
- 🪄 Wizard – open the step-by-step setup on the same tab
- ⚙️ Scratch – start from a blank Agent setup
- 📁 Saved Template – instantly launch from an existing template
🧩 Key Fact – Enhanced Listening Logic and Block Selection
Updated the Key Fact listening system with a new “Listen for this fact across all blocks” control and a Block selection dropdown.
When the global option is unchecked, Key Facts listen only on selected or auto-added Blocks; when checked, they listen across all Blocks.
Provides clearer visibility, better flexibility, and precise control over how each Key Fact collects context across the Agent.
🖼️ File Upload – Support for SVG Format
The Upload File component now supports SVG files in addition to JPEG, JPG, and PNG formats (max. 512 KB).
Provides more flexibility for brand assets and sharper visuals across chat interfaces.
📊 Dashboard – Date Range Applied to Statistics
The Dashboard now dynamically updates all statistical data based on the selected date range.
📅 Published:/ Sep 29, 2025
Version: September 2025.v.01
Category: Product Update
