Overview
The Go Live section is where you launch your AI Agent into the real world.
After designing your Persona, uploading Knowledge, and building your Journey, this is the final step that connects your Agent to your website or app.
It’s how you turn your Agent from a test-ready prototype inside MagicBlocks into a live, 24/7 conversion tool on your site.
What You’ll Find Inside
The Go Live section includes everything you need to embed, test, and track your AI Agent in production:
Preview & Test
- Chat with your Agent in real time before deployment.
- Verify responses, tone, and transitions across different devices.
- Catch small fixes before your visitors see them.
Embed Options
Add your AI Agent to your website or landing page using an embed code.
Choose between:
Chat Widget (floating bubble) — ideal for websites or apps.
Full Page Embed — display your Agent on a dedicated landing page.
Copy and paste the generated code into your site’s <head> or <body>.
Channel Integrations
Publish your Agent on multiple channels beyond your website.
Examples: Messenger, WhatsApp, or custom integrations (depending on your plan).
Sync settings from your Channels section for unified deployment.
Configuration & Customization
Adjust appearance and positioning of your chat widget (color, icon, placement).
Toggle proactive pop-ups or welcome messages for live visitors.
Monitoring & Troubleshooting
Confirm your Agent is active and visible on-site.
Check status updates, last published date, and tracking data post-launch.
Example Flow: From Build to Launch
Step | Section | What You Do |
|---|---|---|
1 | General | Define your Persona and Key Facts. |
2 | Brain | Upload Knowledge Collections and FAQs. |
3 | Journey | Build Hook → Align → Convert blocks. |
4 | Lead Transfer | Set up CRM or webhook for lead capture. |
5 | Go Live | Embed and launch your Agent publicly. |
Why It Matters
Go Live turns your AI project into a business-ready solution.
It ensures your Agent:
- Works across real user environments
- Maintains your brand’s tone and design on-site
- Starts capturing conversations and leads instantly
Once you Go Live, every visitor interaction becomes measurable through your Measuring dashboard.
How “Go Live” Differs from “Journey” and “Channels”
Feature | Journey | Go Live | Channels |
|---|---|---|---|
Purpose | Builds the conversation flow | Publishes the Agent online | Extends the Agent to messaging or social platforms |
Focus | Dialogue logic & block actions | Embedding & visibility | Cross-platform reach |
User Impact | Defines what users experience | Decides where users experience it | Expands how users access it |
When Used | During building | Final stage before launch | Post-launch optimization |
Analogy:
Journey = the content of your play
Go Live = the stage
Channels = all the other theaters you perform in
Best Practices
- Test thoroughly using Try My Agent before embedding.
- Use custom colors and icons to match your site’s branding.
- Set proactive chat messages to engage visitors within seconds.
- Double-check installation after pasting the embed code — test on desktop and mobile.
- Monitor conversions post-launch inside the Measuring dashboard.
Common FAQs
Q: Can I Go Live on multiple websites?
Yes — you can embed the same Agent on multiple domains or create variants for each site.
Q: Will my Agent update automatically after I edit it?
Yes — any changes you publish inside MagicBlocks sync to your live Agent instantly.
Q: What if I need to pause or hide my Agent temporarily?
You can disable the live widget or remove the embed script anytime without deleting your Agent.
Q: Do I need to re-embed the code after every change?
No — once the embed code is placed, updates apply automatically whenever you click Publish.
Related Articles
FAQs
Q: What does “Go Live” mean in MagicBlocks?
A: “Go Live” is when you publish and embed your AI Agent on your website so visitors can start chatting in real time.
Q: My Agent isn’t showing on my website. What should I check first?
A: Make sure your Agent is Published, not in Draft mode, and that your embed code is installed right before the closing </body> tag of your site.
Q: The chat bubble doesn’t appear after embedding.
A: Confirm that your website’s cache is cleared and there are no conflicting pop-up or chat plugins blocking MagicBlocks. Try viewing your site in Incognito Mode.
Q: My Agent shows but doesn’t respond when clicked.
A: Check your API Key and Project ID are correct in the embed script. Also confirm your Agent isn’t paused in MagicBlocks.
Q: I see an error saying “Agent not found.”
A: This usually means the embed code is copied from an old or deleted Agent. Go to Go Live → Copy Code again and replace it on your website.
Q: The widget loads slowly on my website.
A: Try placing the script at the bottom of the HTML body, not in the header. Also check if other heavy third-party scripts (like analytics or ads) are slowing down load time.
Q: I updated my Agent but the website still shows the old version.
A: Clear your browser cache and refresh the site. Cached scripts can delay updated Agent versions by a few minutes.
Q: My chat widget overlaps with other site elements.
A: Go to Chat Appearance in MagicBlocks and adjust the position or offset (e.g., move it slightly higher or to the left).
Q: How do I embed the Agent on a specific page only?
A: Paste the embed code into that page’s HTML section, not the global site footer. This is useful for product or campaign-specific Agents.
Q: The chat bubble isn’t visible on mobile.
A: Ensure mobile visibility is enabled in your site builder. Some themes automatically hide floating elements — enable “Show on mobile” in your chat widget or page settings.
Q: I embedded with Google Tag Manager, but it’s not working.
A: Make sure your script tag is wrapped inside a Custom HTML Tag, triggers on All Pages, and that your GTM container is published.
Q: Does my Agent work on all browsers?
A: Yes, MagicBlocks supports Chrome, Edge, Firefox, and Safari. If it doesn’t appear, check for ad blockers or cookie restrictions that may block external scripts.
Q: My website uses an iframe — can I still add my Agent?
A: Yes, but you’ll need to embed the script inside the iframe content page, not the parent page.
Q: My website builder doesn’t allow script tags.
A: If you’re using tools like Wix, Shopify, or Squarespace, use the custom code embed or HTML block feature. You can also install via Google Tag Manager.
Q: I want to hide the chat on certain pages.
A: Add a small conditional rule in your site’s code to exclude the script from loading on specific URLs (e.g., checkout or admin pages).
Q: The chat icon color looks wrong after publishing.
A: Open Chat Appearance → Customize, re-save your settings, and republish your Agent. Cached styles may need to be refreshed.
Q: My Agent resets every time I reload the page.
A: Persistent sessions depend on your cookie settings. Make sure cookies are allowed on your website for the chat widget.
Q: My Agent is live, but conversations aren’t showing in Sessions.
A: Ensure the embed code uses the correct Agent ID. If it’s correct, recheck your Lead Capture or Handover Actions — the data may not be linked properly.
Q: I embedded multiple Agents and they overlap.
A: Only one Agent should be active per page. If you need multiple, use page-specific scripts or delay one with a trigger (like user intent or scroll).
Q: My Agent disappears after a few seconds.
A: This can happen if your website reloads sections dynamically (SPA sites). Place the MagicBlocks script inside your main layout or persistent template file so it stays loaded.
Q: Users say they can’t type messages.
A: Check if your website’s CSS or security script interferes with input fields. You can inspect the console for JavaScript errors related to iframe or focus handling.
Q: The chat doesn’t appear in preview mode.
A: Some site builders block external scripts in preview. Publish your site first, then view it on the live URL to confirm the chat loads properly.
Q: Can I see live visitors chatting with my Agent?
A: Yes. Go to Sessions in MagicBlocks — new conversations appear in real time once your Agent is live.
Q: My website visitors see “offline” status.
A: This happens if the Agent is paused, unpublished, or if there’s a network restriction. Re-publish the Agent to reactivate it.
Q: The chat icon appears twice.
A: Remove any duplicate scripts. Having multiple MagicBlocks snippets in your site footer or tag manager can cause duplication.
Q: My Agent doesn’t match my brand styling after embedding.
A: Go to Chat → Customize Appearance and re-apply your theme. Then click Save & Publish to refresh your live design.
Q: Why can’t I find the embed code?
A: Go to your Agent’s workspace → Go Live tab, and click Copy Embed Code. Paste it into your website’s HTML before the closing body tag.