Once your AI Agent is live on your website, Email becomes one of the most powerful tools for turning conversations into conversions.
While the Go Live section itself focuses on embedding and deploying your Agent, Email works alongside it — ensuring that every interaction your Agent has on your live site is followed up, tracked, and transferred to the right people automatically.
What This Article Covers
- How Email connects to your Go Live Agent
- How Email works after you Go Live
- Common Go Live + Email workflows
- How to use Email to follow up with live leads
How Email Connects to Go Live
When you Go Live, your Agent starts real conversations with real visitors on your website.
Every chat, form, and goal completed on your live Agent can trigger an email notification or follow-up, powered by your existing Actions and Lead Transfer setup.
So while the Go Live tab manages your embed and appearance, the Email logic lives inside:
- Journey Actions (e.g., “Send Email” or “Notify Team”)
- Lead Transfer Automations (e.g., send form submissions to your inbox)
That means once your Agent is live, email isn’t something you configure inside “Go Live” — it’s something that activates automatically through your live triggers.
Where Email Fits in the Live Workflow
Here’s how Email interacts with a live Agent after embedding:
Step | Feature | What Happens |
|---|---|---|
1 | Agent is embedded | The AI chat widget is active on your site. |
2 | User chats with the Agent | The Agent engages in real-time using your Persona + Journey. |
3 | User submits a form or goal is reached | A lead or conversion event is triggered. |
4 | Lead Transfer fires | MagicBlocks sends the captured info to your CRM or inbox. |
5 | Email is sent automatically | You (and/or the lead) receive an email notification or confirmation. |
Example Use Case
Scenario: You’ve gone live with your “Epic Intros” Agent.
Here’s how email fits into your real-world flow:
A visitor lands on your website.
Your Agent engages with a warm greeting (“Hook” block).
They show interest and fill out a “Get in Touch” form.
Behind the scenes:
The Lead Transfer action fires.
MagicBlocks automatically emails your sales team:
“New lead captured from Epic Intros — check CRM.”
Optionally, a confirmation email is sent to the user:
“Thanks for reaching out! We’ll get back to you soon.”
The conversation ends — but the relationship continues via email.
Email Options that Work with Go Live
1. Team Notifications
Notify your internal team every time a lead is captured or a goal is met.
Use this to alert your sales, support, or marketing staff instantly when your live Agent generates results.
Example:
Subject: “New Demo Request from Website Chat”
Body: “A user named Alex booked a demo through your AI Agent on epicintros.vip.”
2. User Confirmation Emails
Keep your prospects engaged after the chat ends by sending them automatic thank-you or follow-up messages.
Example:
“Hey Alex, thanks for booking a call! One of our team members will reach out soon.”
3. CRM or Platform Notifications
If you’ve connected your CRM (via Zapier or Webhooks), MagicBlocks can automatically trigger an email from your CRM system whenever your live Agent sends data over.
This means:
You don’t have to send emails from MagicBlocks directly — it can hand the data to your CRM or marketing platform (like HubSpot, Pipedrive, or Mailchimp), which sends the email.
How to Connect Email Workflows Before Going Live
To make sure your live Agent can send or trigger emails correctly:
Go to General → Actions.
Add an Action (e.g., “Send Email,” “Trigger Webhook,” or “Send to CRM”).
In your Journey Blocks, attach that action to your final stage — like Get in Touch or Book a Demo.
Test it using Try My Agent before publishing.
Then, go to Go Live → Embed and deploy the Agent.
Once live, the same actions will fire in real-time for real users.
Key Difference: Go Live vs Email Logic
Feature | Go Live | Email (via Actions & Lead Transfer) |
|---|---|---|
Purpose | Publishes your Agent on your site | Delivers notifications and confirmations |
Configuration Location | Go Live → Embed code, widget style | General → Actions / Lead Transfer |
When It Runs | When the Agent is loaded and visible | When a trigger or goal completes |
Result | Active chat widget | Sent emails, team alerts, CRM sync |
In short:
Go Live puts your Agent on your site.
Email keeps the conversation going afterward.
Best Practices
- Always test email triggers before publishing your Agent.
- Use professional “From” addresses for all client-facing emails.
- Combine Email + Lead Transfer to automate both internal and external follow-ups.
- Track conversions in Measuring → Goals to confirm email-triggered results.
- Update your Journey Actions if you rebrand or change your domain.
Why It Matters
A live Agent without follow-up is just a chat.
By integrating Email into your Go Live setup, you:
✅ Ensure instant human follow-up
✅ Build trust and continuity after each chat
✅ Close the loop between AI engagement and real-world conversion