---
title: "Filtering"
url: "https://help.magicblocks.ai/en/article/sessions-filtering"
language: "en"
last_updated: "2025-11-18T15:16:19.813Z"
---

# Filtering

The **Filtering** feature in Sessions lets you quickly find and analyze specific types of conversations — whether you’re tracking conversions, testing new flows, or identifying areas for improvement.

It helps you zero in on what matters most: performance trends, missed goals, or patterns in user sentiment.

## **Where to Find It**

You can find the filtering panel at the **top-right corner** of your Sessions dashboard — right beside the search bar.

Simply click **Filter** to open the filtering options.

## **Available Filters**

| Filter Type | Description |
| --- | --- |
| **Favorites** | View sessions you’ve bookmarked or marked for review. |
| **Goal Conversions** | Show sessions where users completed your defined goals (e.g. “Book a Demo”). |
| **Principles Fixed** | Displays sessions where your AI adjusted behavior based on feedback or moderation principles. |
| **Missing Knowledge** | Find sessions where your AI didn’t have enough knowledge to respond confidently — perfect for improving your Knowledge Base. |
| **Negative Sentiment** | Isolate sessions where user tone or feedback was detected as negative, so you can improve tone or content. |

## **How to Use Filters**

Navigate to **Sessions**.

Click the Sessions button once again and the filters appear.

Select one or multiple filters (e.g. “Goal Conversions” + “Negative Sentiment”).

The filtered sessions will appear in the left-hand list.

Click any session to review its full transcript and insights.

**Pro Tip:**  
Combine “Goal Conversions” with “Version” or “Date Range” filters to compare performance across time or Agent versions.

## **Search and Filter Together**

In addition to filters, you can search directly by:

**Message text**

**Session ID**

**User name**

Use this when you need to locate a specific conversation or debug a particular user case.

## **Why It Matters**

Filtering transforms your session list into a real-time performance analysis tool.  
It helps you:

-   Identify broken flows quickly
-   Understand where your AI struggles (Missing Knowledge)
-   Measure tone and sentiment over time
-   Find best-performing conversation styles

## **Best Practice Tip**

Always review “Missing Knowledge” sessions weekly — they’re the fastest way to identify new Q&As or articles your AI needs to learn from