---
title: "FAQs"
url: "https://help.magicblocks.ai/en/article/sessions-faqs"
language: "en"
last_updated: "2026-03-18T09:10:41.528Z"
---

# FAQs

**Q: What is a Session in** [**MagicBlocks**](https://magicblocks.ai/hc)**?**  
A: A Session is a full conversation between a user and your AI Agent — from the first message to the last. Each session captures the chat history, timestamps, user data, and system logic behind every response.

**Q: Where can I see my Sessions?**  
A: Go to your **Dashboard → Sessions**. You’ll see all your user conversations, sorted by most recent.

**Q: Can I filter sessions?**  
A: Yes! Use the **Filter** option at the top right of the Sessions page. You can filter by **goal conversion**, **sentiment**, **principles fixed**, or **date range** to focus on specific insights.

**Q: What’s the difference between “Sessions” and “Contacts”?**  
A: Sessions track the actual conversation; Contacts capture the **user data** gathered from that conversation (like name, email, or intent). They’re connected — but Contacts are stored for follow-ups, while Sessions are for analysis and improvement.

## **Reviewing & Debugging**

**Q: How can I see why my AI responded in a certain way?**  
A: Click the **🤖 robot icon** beside any AI message inside a session. It opens **Debugging mode**, where you can trace the logic, Brain source, and Journey block that generated that message.

**Q: What’s the difference between Reviewing and Debugging?**  
A:

-   **Reviewing** lets you watch the conversation as a user would — checking tone, flow, and conversions.
-   **Debugging** reveals *why* things happened — showing the data, context, and conditions behind the AI’s decisions.

They work best together: **Review first**, then **Debug what feels off**.

**Q: Can I copy or share a Session?**  
A: Yes. Open a session and click **“Copy link”** in the upper-right corner to share it internally (e.g., with your QA or training team).

## **Functionality**

**Q: Can I tag or favorite sessions?**  
A: Absolutely. Mark sessions as **Favorites** to revisit them later, or use tags (like “Sales Win” or “Needs Review”) to organize your training reviews.

**Q: Why are some sessions marked as “Negative Sentiment”?**  
A: The system automatically flags sessions where the user expressed frustration, confusion, or dissatisfaction. These are perfect for improvement analysis.

**Q: What does “Principles Fixed” mean?**  
A: It means your AI applied one of your **Guardrails** during a chat — such as moderating sensitive topics, enforcing tone, or blocking disallowed content.

**Q: Can I replay or simulate a previous session?**  
A: Yes — use the **Recreate Session** feature to rerun the same conversation after you’ve updated your Brain, Persona, or Journey. This helps confirm that your changes fixed the issue.

## **Data & Privacy**

**Q: How long are sessions stored?**  
A: Sessions are stored indefinitely by default but can be archived or deleted manually from the dashboard.

**Q: Can I export session data?**  
A: Export is available via **API** or through the **Export CSV** option (available in higher-tier plans).

**Q: Do users see that the session is recorded?**  
A: No, but you can customize a **disclaimer message** in your Guardrails or intro text to inform users for transparency.

**Q: Are private user details stored automatically?**  
A: No — personal data (emails, phone numbers, etc.) are only stored if you explicitly collect them through forms, inputs, or integrations.

## **Optimization & Training**

**Q: How do I use Sessions to improve my AI?**  
A: Review your top sessions (by conversions or sentiment).

Identify strong and weak responses.

Use the **🤖 Debug tool** to trace logic paths.

Update your **Brain knowledge** or **Journey conditions** accordingly.

Re-test using the same conversation flow.

**Q: Can I connect session data to my CRM?**  
A: Yes! Use **Contacts → Integrations** (HubSpot, HighLevel, etc.) to sync captured session data into your CRM automatically.

**Q: Can I automate follow-ups from sessions?**  
A: Definitely. Combine **Contacts** with your **SMS** or **Social DM integrations** to send personalized follow-up messages after each completed session.