---
title: "Contact Details"
url: "https://help.magicblocks.ai/en/article/lead-details"
language: "en"
last_updated: "2026-03-18T08:52:37.946Z"
---

# Contact Details

Each time a visitor chats with your MagicBlocks Agent, they become a **Contact**.  
The **Contact Details** page shows everything your Agent knows about that person — their messages, behavior, and any data collected during conversations.

This helps you understand who your contacts are, how they engaged, and what actions your Agent took.

## **What You’ll See**

The page is divided into three main areas:

| Area | What It Does |
| --- | --- |
| **Contact Overview (top)** | Shows summary information about the contact. |
| **Activity Feed (middle)** | Logs every Agent event like session start, end, and handover. |
| **Contact Notes (right)** | Lets you or your team add private notes for follow-ups. |

## **Contact Overview**

This section summarizes what [MagicBlocks](https://magicblocks.ai/hc) has captured about a specific contact.

You’ll see:

-   **Basic Info** – Name, company, email, phone, and location (if collected).
-   **Contact Source** – Where they came from (e.g., your website URL or campaign link).
-   **Channel** – The conversation type (chat, email, or SMS).
-   **Device Info** – IP, device model, and vendor for identifying returning users.

**Activity Summary Cards**:

-   **Total Sessions** – Number of conversations.
-   **User Messages** – How many messages they sent.
-   **Total Goals** – Goals achieved (e.g., form filled, demo booked).
-   **Key Facts** – Data captured (e.g., name, email, service of interest).
-   **Memories / Forms** – Stored data and submitted forms.

💡 **Tip:** Use this section to quickly gauge a contact's engagement quality and intent.

## **Activity Feed**

This feed shows a **timeline** of everything your Agent did during interactions with that contacts — updated automatically.

You’ll see items like:

-   **Session Start** – When the conversation began.
-   **Session End** – When the user left or the chat ended.
-   **Contact Handover** – When the Agent passed the contacts to your CRM or human team.

Each entry includes:

-   The **Agent name** (who captured it).
-   The **Session ID** (unique identifier you can copy).
-   The **timestamp** of the event.

You can **search by session**, **filter by activity type**, or **sort** by newest/oldest to review contact interactions easily.

## **Contact Notes**

On the right side, you’ll find the **Contact Notes** panel — a space for internal notes that only your team can see.

Use it to jot down:

Follow-up actions or reminders

Contact preferences

Key takeaways from the chat

Click **\+ New Note** to add one, or use **Search** to find existing notes quickly.

## **Extra User Knowledge**

At the top of the page, there’s a section called **Extra User Knowledge** — this is where you can manually add insights that help future conversations feel more personal.

For example:

> “Interested in enterprise plans.”  
> “Prefers email follow-up on Mondays.”

These details don’t come from the chat automatically — you can type them in anytime.  
They help the AI (and your team) remember context about repeat visitors.

## **Tabs You Can Explore**

Below the contact's name, you’ll find tabs that give deeper insights:

| Tab | Description |
| --- | --- |
| **Overview** | Quick snapshot of the contact's profile. |
| **Sessions** | View full chat logs. |
| **Key Facts** | See what data your AI collected. |
| **Goals** | Completed goals (like a booked call). |
| **Forms** | Submitted form data. |
| **Memories / Missing Knowledge** | What your AI remembered or couldn’t answer. |
| **Contact Handover** | Details of CRM or team transfers. |

## **Example**

Let’s say a visitor named *Biscuit Saffron* chats with your Agent.  
Here’s what their activity might look like:

| Time | Event |
| --- | --- |
| **12:51 PM** | Session started — user opened the chat. |
| **1:09 PM** | Session ended — conversation finished. |
| **1:10 PM** | Contact handover — Agent sent contact details to your CRM. |

Everything is timestamped and traceable through the **Activity Feed**.

## **Best Practices**

-   Check the **Activity Feed** daily for new handovers.
-   Add **Contact Notes** after reviewing sessions to help your team follow up.
-   Use **Tags** or **Extra User Knowledge** for personalization.
-   Regularly review **Key Facts** and **Goals** to spot qualified contacts.

## **Related**

[Filtering](https://help.magicblocks.ai/en/article/filtering)

[Import & Send](https://help.magicblocks.ai/en/article/import-send)