---
title: "FAQs"
url: "https://help.magicblocks.ai/en/article/knowledge-faqs"
language: "en"
last_updated: "2025-11-16T23:02:45.400Z"
---

# FAQs

**Q: What is “Knowledge” in MagicBlocks?**  
Knowledge is the information your AI Agent uses to answer questions accurately. It can include website pages, articles, Q&As, PDFs, or documents you upload to [MagicBlocks](https://magicblocks.ai/hc).

**Q: How is Knowledge different from the Sales Playbook?**

-   **Knowledge** = what your AI *knows* (facts, details, product info).
-   **Sales Playbook** = how your AI *sells* (tone, benefits, objection handling, CTAs).  
    Both work together to make your Agent sound smart and persuasive.

**Q: Can I use the same Knowledge for multiple Agents?**  
Yes. You can reuse the same Knowledge Collections across multiple Agents — saving time and ensuring consistency.

## Collections & Organization

**Q: What is a “Collection”?**  
A Collection is like a library or folder that stores related knowledge items — such as a product’s documents, pricing info, or company FAQs.

**Q: How can I organize my Collections?**  
Use clear, descriptive names (e.g., “Mortgage FAQs” or “Pricing Docs”) and add tags to categorize Collections by client, product, or use case.

**Q: What’s the difference between “Used” and “Unused” Collections?**

**Used:** Already connected to one or more AI Agents.

**Unused:** Not yet linked — great for cleanup or review.

**Q: How often should I refresh my Collections?**  
If your Collection includes website URLs, refresh them whenever your site content changes. MagicBlocks will re-crawl and update automatically.

## Uploading Knowledge

**Q: What file types can I upload?**  
You can upload PDF, DOC, DOCX, TXT, CSV, or Excel files (max 10MB each).

**Q: Can I upload multiple files at once?**  
Yes. Use the bulk upload option or drag-and-drop multiple files into a Collection.

**Q: How does “Q&A Detection” work?**  
When enabled, [MagicBlocks](https://magicblocks.ai/hc) scans your file or website for natural Q&A patterns and automatically structures them as question–answer pairs for better search and response quality.

**Q: Can I upload files from Google Drive?**  
Yes! Connect your Google Drive in **Library → Connections → Google Drive**, then choose **Upload → From Google Drive** when adding Knowledge.

**Q: What if I upload the wrong file?**  
You can delete individual Knowledge items or entire Collections anytime. Deleted items are permanently removed from your Agent’s brain.

## Using Knowledge in Agents

**Q: What’s the difference between Agent-level and Block-level Knowledge?**

**Agent-level Knowledge:** Applies across your entire AI Agent.

**Block-level Knowledge:** Used only inside a specific Journey block (e.g., *Pitch* or *Objection Handling*).  
Block-level Knowledge overrides Agent-level data when both are present.

**Q: How do I activate a Knowledge Collection for an Agent?**  
Open your Agent → Go to **Brain** → Select the Knowledge Collection → Click **Activate**.  
A green brain icon confirms it’s live.

**Q: Can I deactivate a Knowledge Collection without deleting it?**  
Yes. You can set the status to **Inactive** to temporarily remove it from your AI’s active data.

## Missing Knowledge

**Q: What is “Missing Knowledge”?**  
It shows you which questions your AI couldn’t answer or where it gave incomplete responses.  
You can review these and add new Q&As or documents to improve accuracy.

**Q: How often should I check Missing Knowledge?**  
Weekly is ideal — especially after new campaigns or major content changes. This keeps your AI learning and improving over time.

## Troubleshooting

**Q: My AI isn’t using my uploaded Knowledge. What should I do?**

Check that the Knowledge Collection is **activated**.

Make sure your file or URL isn’t in “Inactive” status.

Verify the content is relevant and formatted correctly.

If needed, re-upload and refresh.

**Q: Why did my Knowledge import fail?**

The file size exceeded 10MB.

The format wasn’t supported.

The link or sitemap was invalid.

The upload timed out — try again or split the content.

**Q: Does** [**MagicBlocks**](https://magicblocks.ai/hc) **automatically update web-based Knowledge?**  
Yes — just click **Refresh** to re-crawl any connected website sources.

## **Quick Tip**

> The more structured your Knowledge, the better your AI performs.  
> Use short, clear sentences and consistent formatting in Q&A or article uploads.