--- title: "FAQs" url: "https://help.magicblocks.ai/en/article/going-live-faqs" language: "en" last_updated: "2026-03-18T08:25:54.361Z" --- # FAQs ## Chat Embedding FAQs #### **Q: My Agent isn’t showing up after I added the embed code — what should I check?** A: Make sure your Agent is **Published** in MagicBlocks. Confirm the embed code is placed **just before the closing** **``** **tag** of your page. If using a site builder, ensure **Custom Code Injection** is enabled. Clear cache or try in incognito mode. Check if you copied the correct workspace snippet. *If you installed via Google Tag Manager, confirm the tag is set to trigger on “All Pages.”* #### **Q: How do I add my AI Agent to different website platforms?** | Platform | How to Embed | | --- | --- | | **Wix** | Add the MagicBlocks script under
**Settings → Custom Code**
and set placement to
**Body - End**
. Publish the site to activate. | | **Squarespace** | Go to
**Settings → Advanced → Code Injection**
, paste your code under “Footer.” | | **WordPress** | Add the snippet in
**Appearance → Editor → footer.php**
, right before
``
. Or use a plugin like “Insert Headers and Footers.” | | **Shopify** | Navigate to
**Online Store → Themes → Edit Code → theme.liquid**
, paste your code before
``
. | | **Webflow** | In
**Project Settings → Custom Code**
, paste under “Footer Code.” Publish your site. | | **Google Tag Manager (GTM)** | Create a new
**Custom HTML Tag**
, paste the embed script, and set the trigger to
**All Pages**
. Publish your container. | #### Q: My Agent appears but doesn’t respond to users — why? A: Check the following: The **Brain** and **Journey** are published. No restrictive **Guardrails** are blocking conversation. The **Agent** has at least one **Knowledge collection** linked. Test in **Preview Mode** first to confirm logic is functioning. #### Q: Can I customize the chat widget’s look and feel? A: Yes. Go to **Go Live → Customize Chat Appearance** and modify: - Widget color, size, and icon style - Header and welcome message - Font, button style, and chat background - Widget position (left/right corner) Changes are live once you hit **Publish**. #### Q: How do I hide or control where my Agent appears? A: 1. Toggle visibility for **Mobile/Desktop** in Chat Settings. 2. For multi-page sites, install the embed only on desired pages. 3. If using GTM, set **Page Path rules** to show specific Agents per URL. #### Q: Can I embed multiple Agents on one website? A: Yes — but only **one per page**. You can have different Agents on different pages by customizing your GTM triggers or embedding different scripts. #### Q: My chat widget loads slowly — how can I speed it up? A: Place the script near the bottom of your site’s body tag. Avoid loading multiple widgets simultaneously. Use **lazy loading** or **defer script execution** if supported. MagicBlocks’ CDN ensures optimized delivery globally. ## Email Integration FAQs #### Q:  How do I connect my AI Agent to handle emails? A: Go to **Go Live → Email** and: - Add your email account. - Verify the address (to allow the AI to send on your behalf). - Define your “From” name and reply signature. - Choose triggers (e.g., respond to new inquiries, follow-ups). #### Q: Can my AI Agent reply automatically to emails? A: Yes. Once connected, your Agent can respond automatically using your **Knowledge** and **Sales Playbook**. You can also customize auto-response tone under **Persona Settings**. #### Q: My AI replies with generic answers — how do I fix that? A: Ensure your **Knowledge** and **Playbook** are linked to your Agent: - Add detailed knowledge (FAQs, pricing, offers). - Review **Priority Knowledge** and **Objection Mitigation**. - Set **Agent Persona** to use your brand voice. #### Q: Can I track email conversations? A: Yes. Go to **Sessions → Email** tab to view every inbound and outbound message, including timestamps and confidence levels. ## SMS Integration FAQs #### Q: How do I create an SMS Agent? A: Go to **Go Live → SMS** and follow these steps: 1. Connect your **Twilio** account. 2. Purchase or link an SMS-enabled number. 3. Import your contact list (CSV). 4. Build your conversational flow using the **Journey Builder**. 5. Hit **Launch Campaign.** * * * #### Q: My SMS messages aren’t sending — what’s wrong? A: Verify your Twilio number supports **SMS (and MMS)**. Double-check your **Account SID** and **Auth Token**. Complete **10DLC registration** if you’re using U.S. numbers. Ensure your contacts have **opted in** for SMS communications. #### Q: How many contacts can I send messages to at once? A: You can send to **up to 500 contacts per batch.** For larger sends, use multiple batches or stagger delivery times to avoid rate limits. #### Q: Can my AI reply to incoming SMS messages automatically? A: Yes — your SMS Agent uses the same **Journey** and **Playbook** logic as your web Agent. Replies are fully automated, context-aware, and logged under **Sessions → SMS**. #### Q: How do I stop users from receiving further texts if they reply “STOP”? A: Set up an unsubscribe rule: 1. Add a custom **Condition** for “STOP,” “UNSUBSCRIBE,” or “REMOVE.” 2. Mark the contact as “Opt-Out.” 3. Trigger a **Goal** that prevents future messages to that contact. This ensures full compliance with SMS regulations. ## Troubleshooting Recap ✅ **Agent not showing?** — Check embed code and publish status. ✅ **Chat stuck loading?** — Clear cache and verify script placement. ✅ **Email not sending?** — Reconnect your email integration. ✅ **SMS failed?** — Verify Twilio credentials and 10DLC compliance. ✅ **Appearance not updating?** — Ensure you’ve republished changes.