---
title: "Global Listening of Key Facts"
url: "https://help.magicblocks.ai/en/article/global-listening-of-key-facts"
language: "en"
last_updated: "2025-11-17T05:13:09.648Z"
---

# Global Listening of Key Facts

Make your AI listen like a human, automatically.

Global Listening lets your [MagicBlocks](https://magicblocks.ai/hc) Agent *observe* information across every conversation — not just when it asks a question.   
This means your Agent can catch key facts like **name**, **intent**, **service**, or **budget** the moment they appear in chat — even if the user wasn’t directly asked yet.

Instead of relying on rigid prompts, your Agent learns naturally — building context in real-time to create smoother, more intelligent conversations.

## **What is Global Listening?**

Normally, Key Facts are collected when the AI *asks* for them.   
With **Global Listening**, the AI also *listens* for those same details anywhere in the conversation — automatically detecting and storing them as they appear.

**Example:**   
If a user says, “I’m looking to refinance next month,” the Agent will automatically record:

**User Intent:** Refinance   
**Timeline:** Next month

No follow-up questions. No form fields. Just context awareness.

## **How to Enable Global Listening**

### **1\. Open Your Agent**

Go to your **MagicBlocks dashboard** → click **Agents** → select the Agent you want to update.

### **2\. Navigate to “Key Facts”**

From the left-hand menu, under **General** tab, click **Key Facts**.   
This is where all your collected data points live — like *Name*, *User Intent*, *Budget*, or *Service Type*.![11](https://export.supademo.com/renders/advi7xl9cn/out.png)

### **3\. Create or Edit a Key Fact**

Click **Create Key Fact** → choose **from template** or **create custom key fact**.

If editing an existing one, just click the pencil icon beside it.![](https://cdn-assets.productfruits.com/212ba9b3-c9c2-4817-a83a-8d906a00ad1b)

### **4\. Turn on “Listen Globally”**

In the Key Fact editor, check **“Listen for this fact across all blocks.”**

This is what activates **Global Listening** — allowing your AI to detect this fact in *any* part of the conversation, not just the block it was created in.![14](https://export.supademo.com/renders/f9qu75pwul/out.png)

### **5\. Define How Your AI Should Listen**

Each Key Fact has two listening modes:

#### **1\. Ask for the Fact**. Give your AI instructions for how to *request* the info directly.   
Example:

> “Inquire how you can assist the user today and what specific support they require.”

#### **2\. Listen to the Fact**. Tell your AI what to *listen for* in natural messages.   
Example:

> “Actively listen for keywords like ‘help,’ ‘support,’ or ‘how do I…’ to indicate a Support intent.”

You can add **Option Values** to categorize user input (e.g., *Sales*, *Support*, *Pricing Inquiry*).

### **6\. Save and Apply Across Blocks**

Click **Update Fact** (or **Add Fact** if new).   
The AI will now track this fact *everywhere* in your conversation — from Hook to Handover.

## **How Global Listening Works in Real Time**

When your AI detects a known Key Fact:

It stores that fact in session memory.   
Future messages can reference it automatically.   
Your CRM handovers can trigger immediately.

**Example:**   
User: “I’m interested in a $500k home loan.”   
→ [MagicBlocks](https://magicblocks.ai/hc) detects:

`Service Type: Home Loan`

`Budget: 500k`

`User Intent: Buy`

Your Agent can now personalize follow-ups without re-asking — “Got it. Are you looking to buy soon or still comparing rates?”

## **Pro Tips**

-   Use **Global Key Facts** for data that applies to every conversation (name, email, budget).
-   Use **Journey-Level Key Facts** for stage-specific info (e.g., “Preferred time” in booking flow).
-   Start by mirroring your website forms, every input field can become a Key Fact.

## **Why It Matters**

Global Listening is what gives [MagicBlocks](https://magicblocks.ai/hc) Agents their human edge.   
They don’t just talk, they **remember, adapt, and respond** based on what’s already been said.